Complaints / Compliments

Permits & Planning

Permits & Planning

The Arcola Police Department holds its employees to the highest degree. Any and all allegations of misconduct against employees of the Arcola Police Department are taken seriously. When the Arcola Police Department receives a complaint, we are committed to finding the facts while at the same time protecting the public, protecting the department and protecting the employee.

Racial Profiling

Discrimination in any form, including racial profiling, is strictly prohibited and the department will take immediate and appropriate action to investigate allegations of discrimination. The Arcola Police Department has an established policy, 401 – Biased Based Profiling concerning the prohibition of profiling as set out in state and federal laws concerning racial profiling and discriminatory practices in general. This policy applies to employees of the Arcola Police Department – both classified and non-classified.


How do I compliment an officer?

As we recognize that conflicts between citizens and agency employees can arise, we also realize that there are times when employees go above and beyond their call for duty. Law Enforcement employees, like everyone else, appreciate it when their good deeds are noticed. Too often they are remembered for the traffic tickets they issue or the arrests they have to make, and not for the thousands of helping hands they extend.

If an Officer or Employee of the Arcola Police Department provides a service that you feel they should be commended for, please complete the compliment form and share your feelings on what the Officer or Employee has done that deserves commendation. The Chief will see that it gets to the employee and that a copy is placed in the employee’s personnel file. This boosts their morale and encourages them and all other Officers and Employees of the Department to be more positive about themselves and the service they provide.

Compliment the employee by emailing the Police Department at or by filling out a compliment form.

How do I make a complaint

Complaints against members of the Arcola Police Department may be made by letter or in person, and under certain circumstances by phone. Keep in mind that anonymous complaints are difficult to investigate. No matter how the complaint is made it is the responsibility of the contacted supervisor to inform the complainant of the proper procedure for filing a complaint. In most circumstances the complaint must be in writing.

Complaints can be filed at the Arcola Police Department located at:

13222 State Highway 6
Arcola, Texas 77583

You can also call the Department at 281.431.5205, or email the department at

If you have an allegation of misconduct against an employee of the Arcola Police Department, you may complete a complaint form.